IC360 Administrator Pre-Assessment 2021

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Departure times can be busy for child care professionals. As an administrator, which of the following procedures will you instruct all team members to use to avoid releasing a child into the care of an unauthorized person? Choose the best answer.*
A. Request and maintain the names, addresses, and telephone numbers of all persons authorized to take a child on file at the center.
B. Request and keep written documentation of any court or custody orders on file at the center and share this info on a needs to know basis.
C. Check the list of authorized pickups in the file, request photo identification from the unknown adult and verify the adult is an authorized pick up before allowing the person access to the center or any children.
D. All of the above.
E. None of the above
- A
- B
- C
- D
- E

The customer service that your families experience has a deep and lasting impact. As an administrator you are responsible for developing team members who provide excellent customer service. Which of the following statements is not a reason why team members must always provide excellent customer service?*
A. Families share stories of bad customer service more often than they share stories of good customer service and this is likely to impact your school directly.
B. Finding a prospective family is more difficult than keeping a current enrolled family and this is likely to impact your school directly.
C. Families are willing to spend more money with a center with good customer service and care and this is likely to impact your school directly.
D. Families may refer to you personally on your private social media account, detailing their experience by using your first and last name and this is likely to impact your school directly.
E. All of the above.
F. None of the above.
- A
- B
- C
- D
- E
- F

As an administrator, it is your responsibility to communicate important information about allergens and food needs to your team members. Which of the following can you do to communicate and update staff about allergic reactions on a consistent basis? Choose the best answer.*
A. List all children in the school with allergies including child name, known allergens, reaction, medication and emergency response for each.
B. Post an allergy restriction notice on the center door so that parents will know there are restrictions.
C. Respectfully ensure that that only managers and executives have access to the allergy list and keep it in a restricted access area of the office.
D. Check the ingredient list of all staff lunches and learn the signs of allergic reaction in children.
E. Remind all teammates what happened the last time the school had a serious allergic reaction.
F. All of the above.
G. None of the above.
- A
- B
- C
- D
- E
- F
- G

Administrators are often charged with administering medication and overseeing staff who must administer medication. There are 5 Rights of medication administration? Which of the following is not a Right of Medication?*
A. Right Child
B. Right Independence
C. Right Medication
D. Right Route
E. Right Dose
F. Right Time
G. All of the above
H. None of the above
- A
- B
- C
- D
- E
- F
- G
- H

It is the responsibility of every staff person to maintain confidentiality. Review the actions listed below and choose the actions that describe the weakest ways to maintain confidentiality.*
A. Remind staff to cover and file sensitive documents and forms.
B. Remind staff to password protect electronic systems and log out securely.
C. Remind staff to use text, and social media to share information during down time.
D. Remind staff to read, understand, and accept the confidentiality policy.
E. All of the above.
F. None of the above.
- A
- B
- C
- D
- E
- F

There are several ways to safeguard children against child abuse at your school. As an administrator, you will undertake that responsibility. Review the sets of behavior listed. Choose the behavior set that is least likely to help you and your teammates prevent child abuse at your center.*
A. Screen, interview and background clear every volunteer or employment candidate before allowing them access to any children alone.
B. Design and organize the physical environment to eliminate areas with blind spots or dim lighting.
C. Use video surveillance and physical walkthroughs to monitor classrooms, hallways, entrances, and exits through out the day.
D. Publish the adult to child ratio and approved maximum group sizes for each class and allow teachers to deviate from the regulation when there are not enough staff.
E. Keep all entrances and exits locked and secure and enforce strict visitor policies with staff and families at all times.
F. All of the above
G. None of the above
- A
- B
- C
- D
- E
- F
- G

With respect to communication, if you note that an team member tends to yell, laugh nervously, or cry when receiving feedback, the teammate may be __________.*
A. Overly emotional
B. Sad
C. Poorly trained
D. Sensitive to criticism
E. All of the above
F. None of the above
- A
- B
- C
- D
- E
- F

It is important for administrators to develop the ability to speak and listen with empathy. Which of the following is NOT an empathetic listening skill?*
A. Be open-minded, understand the message, and avoid judging.
B. Listen to provide an answer and always have a response ready in mind.
C. Be aware of body language and respond with empathy.
D. Make eye contact when appropriate and ignore distractions when conversing.
E. All of the above
F. None of the above
- A
- B
- C
- D
- E
- F

In the event of an incident or accident, you will supervise and lead your staff to take action. Based on priority needs, which ordered set of actions will you guide your team mates to take. Choose the best answer.*
A.
• Inquire, review how situation occurred, which adults witness, which adults helped
• Direct staff to fully complete correct form(s), sign and date and submit to administration
• Give attention, first aid, and care to children
• Review the form personally before sharing the form with parents
• Ensure parents receive verbal conversation and reassurance from a knowledgeable staff person

B.
• Give attention, first aid, and care to children
• Inquire, review how situation occurred, which adults witness, which adults helped
• Direct staff to fully complete correct form(s), sign and date and submit to administration
• Review the form personally before sharing the form with parents
• Ensure parents receive verbal conversation and reassurance from a knowledgeable staff person

C.
• Ensure parents receive verbal conversation and reassurance from a knowledgeable staff person
• Inquire, review how situation occurred, which adults witness, which adults helped
• Direct staff to fully complete correct form(s), sign and date and submit to administration
• Give attention, first aid, and care to children
• Review the form personally before sharing the form with parents

D.
• Ensure parents receive verbal conversation and reassurance from a knowledgeable staff person
• Inquire, review how situation occurred, which adults witness, which adults helped
• Direct staff to fully complete correct form(s), sign and date and submit to administration
• Give attention, first aid, and care to children
• Review the form personally before sharing the form with parents

D. All of the above
E. None of the above
- A
- B
- C
- D
- E

Managing conflict in the childcare setting is an important aspect of administrative leadership. Which set of statements represents the best technique for managing conflict?*
A. Use the LACE Model - Lead, Accept, Clean, Eject/ Explain.
B. Use the LACE Model - Listen, Acknowledge, Clarify, Expand/Explain.
C. Use the LACE Model - Learn, Attend, Care, Elate/ Explain.
D. Use the LACE Model - Land, Arrange, Collect, Elevate/ Explain.
E. All of the above
F. None of the above
- A
- B
- C
- D
- E
- F

IC360 Administrator Pre-Assessment 2021

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