A. Request and maintain the names, addresses, and telephone numbers of persons authorized to take a child on file at the center.
B. Request and keep written documentation of any court or custody orders on file at the center.
C. Childcare professionals must check the list of authorized pickups in the file, request photo identification from the unknown adult and verify the adult is an authorized pick up before allowing the person access to the center or any children.
D. All of the above.
E. None of the above

A. Families share stories of bad customer service more often than they share stories of good customer service.
B. Finding a prospective family is more difficult than keeping a current enrolled family.
C. Families are willing to spend more money with a center with good customer service and care.
D. Families may refer to you personally on your private social media account, detailing their experience by using your first and last name.
E. All of the above.
F. None of the above.

A. Weigh the needs of the customer against the dollar amount the customer spends at the school each day.
B. Make sure that business operations are efficient, fast and smooth each day.
C. Make sure that only managers and executives have authority to resolve customer problems each day.
D. All of the above
E. None of the above

A. Right Child
B. Right Independence
C. Right Medication
D. Right Route
E. Right Dose
F. Right Time
G. All of the above
H. None of the above

A. Cover and file sensitive documents and forms
B. Password protect electronic systems and log out securely
C. Use text, and social media to share information during down time
D. Read, understand, and accept the confidentiality policy
E. All of the above
F. None of the above

A. Screen, interview and background clear every volunteer or employment candidate before allowing them to access any children.
B. Design and organize the physical environment to eliminate areas with blind spots or dim lighting.
C. Use video surveillance to monitor classrooms, hallways, entrances, and exits and physically monitor these areas.
D. Publish the adult to child ratio and approved maximum group sizes for each class and allow teachers to deviate from the regulation when occupied.
E. Keep entrances locked and secure and enforce strict visitor policies.
F. All of the above
G. None of the above

A. Overly emotional
B. Sad
C. Poorly trained
D. Sensitive to criticism
E. All of the above
F. None of the above

A. Be open-minded, understand the message, and avoid judging.
B. Listen to provide an answer and always have a response in mind.
C. Be aware of body language and respond with empathy.
D. Make eye contact when appropriate and ignore distractions when conversing.
E. All of the above
F. None of the above

A. Social media is never an effective means of external communication in a crisis.
B. When your director or other designated person needs to get the facts out to your stakeholders quickly about an emergency.
C. When you feel the community needs to hear the facts about what you heard and know about the crisis and your school’s response.
D. After your Director has spoken to the media and you have implemented the emergency plan you can use your personal social media to spread the word.
E. All of the above
F. None of the above

A. Use the LACE Model - Lead, Accept, Clean, Eject/ Explain
B. Use the LACE Model - Listen, Acknowledge, Clarify, Expand/Explain
C. Use the LACE Model - Learn, Attend, Care, Elate/ Explain
D. Use the LACE Model - Land, Arrange, Collect, Elevate/ Explain
E. All of the above
F. None of the above